Terms of Use & Privacy Policy

Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website

The term 'Eye Art Garden Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Wessex House Upper Market Street Eastleigh SO50 9FD. Our company registration number is 09233283.The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

This privacy policy sets out how Eye Art Garden Ltd uses and protects any information that you give Eye Art Garden Ltd

is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Eye Art Garden Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2015.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Wessex House Upper Market Street Eastleigh SO50 9FD .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Copyright notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Terms and conditions - garden services

Contractor will furnish labour and equipment necessary to perform the above services. Contractor aims to provide as much as possible of garden maintenance services mentioned above within the agreed time of working hours(weather dependant). Should Contractor fall behind due to adverse weather conditions, we will inform clients of delays or rearrange the visit asap. The Client may ask us to rearrange our agreed visit date by email or phone minimum 48 hours before the arranged visit.
Contractor guarantees that it will perform its service in a workmanlike manner, employ only professionally-qualified gardeners to do the work, or employees working under the supervision and control of such gardeners; and not, without the Client’s prior consent, fell, cut or lop any timber trees, or remove any shrubs, bushes or hedges now on the Gardens except if decayed, dead or dangerous, and must not alter the design, style or layout of the Gardens, grass over existing beds or create new beds. Customer agrees to promptly notify contractor in writing of any dissatisfaction with the maintenance service to insure that maintenance is performed as agreed.
Eye Art Garden Ltd will send an invoice to the Client after each visit or end of month if there are multiple visits per month. Payment terms are 14 days from date of invoice and we understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
You have a right to cancel this contract without giving any reason (in writing or by email only) any time up until the cancellation period expires. The cancellation period lasts for 14 days starting on the day after the contract was agreed. If the Customer cancels this Contract outside the fourteen days he agrees to pay any losses and costs the Contractor suffers because of the cancellation. If the EAG cancels the Contract he must pay the Customer any losses or costs suffered because of the cancellation. One month notice can be given under this Agreement which shall be in writing and shall be sent by first class recorded mail or by e-mail to the address of the relevant Party set out in clause 1.
The client is responsible for ensuring that grassed areas to be maintained are kept free of dog mess, moles and other items that may cause damage to/harm machinery, operatives or third parties. It is the client’s responsibility to ensure that the area to be maintained is safe, and to point out in writing any known hazards such as underground and overhead services, drains, pods, ditches or water courses. The customer shall provide water and electricity for Contractor at no charge to enable Contractor to carry out agreed works. The client shall provide access to the site during the agreed working hours and a storage place for materials during the progress of the works. The Client must provide necessary parking permits, parking space or parking tickets for the vehicles of the Contractor for the duration of the contract. If the Contractor receives any parking tickets, due to failure of the Client to supply such permits, the Client will reimburse the Contractor for these charges.
Following the planting of new plants / placing of new items the Client shall comply with all reasonable instructions given by the Contractor and /or the manufacturer for the care of such plants / items. In relation to plants, the Client shall water and feed them at the times and by the means specified by the Contractor. Save where the same forms part of the Services, the Client shall be responsible for the care of all plants / items at all times after they have been planted / placed by the Contractor. The Contractor shall have no liability to the Client for any plant which dies or fails to flourish as a result of any act or omission of the Client or any inclement weather conditions, other unfavourable environmental condition or matter outside of the reasonable control of the Contractor.
Customer will be charged for all materials, plants used and waste removal separately.
Should any variations be required to the contract by either Contractor or the Client, 14 working days notice must be given in writing. Any complaint that the Client has arising from the Contract works must be reported to the Contractor in writing within reasonable time of discovery of the problem. The Contractor will properly investigate any complaint received and if the Contractor’s work is deemed to be faulty then the Contractor is liable to conduct extra work as deemed sufficient to remedy the fault at no charge to the Client.
Contractor will be responsible where required to provide barriers, signage or other measures in order to protect members of the public and the Client.
The Client shall not materially alter any part of the Gardens from the way they were when visited by the Contractor or described by the Client to the Contractor. The Client acknowledges and agrees that if any such alteration is made, then the amount and scope of the Services and/or the Fees may need to be changed if, in the reasonable opinion of the Contractor, the Services need to be increased. Furthermore, the Client shall not remove or change the type of soil in the areas where the Gardening Services are to be provided.
All original designs, drawings, specifications, photographs and written material remain the property of the contractor. The Contractor reserves the right to use any such material for promotional purposes or for any other purpose, unless the Client has purchased the copyright. Any specifications, quotes or estimates are confidential and are subject to commercial confidentiality.
EAG will operate in compliance with health, safety and environmental legislation throughout the contract.
Eye Art Garden Ltd shall insure all persons employed or engaged in the provision of the Services against accident. The Contractor shall at all times maintain with reputable insurers such insurances as may be necessary to cover all liability which the Contractor may incur in respect of any personal injury, death or damage to property whatsoever caused by or arising out of or in the course of the carrying out of the Contractor’ duties under this Agreement, such insurance to be for at least £1,000,000. The Contractor shall following a request from the Client supply a copy or evidence of such insurance and of the receipt for the current premium.
Eye Art Garden Ltd is registered as lower tier waste carriers. Our registration number is CBDL57990. The term waste removal refers only to waste produced by Eye Art Garden Ltd. Where possible we encourage customers to have compost areas and/or green bins.
The validity, construction and performance of this Agreement shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts to which the Parties submit.
It is important that the Client reads and understands the Terms and Conditions that will apply to the Contract before signing.

Your rights

It is our responsibility to supply you with goods and services that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us – our contact details are given above.

If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer Service on 03454 04 05 06 or www.adviceguide.org.uk.